Returns & Refunds policy
At Rasoi Express, we value our customers and aim to provide the best food and service experience.
❌ Returns
Due to the nature of our business (freshly prepared food), returns are not accepted once the order has been prepared or delivered.
💸 Refunds
Refunds will be considered only in the following cases:
Wrong item delivered
Order not delivered
Payment deducted but order not confirmed
Food quality issue (must be reported within 30 minutes of delivery)
To request a refund, customers must contact us on the same day of delivery with order details.
⏱️ Refund Processing
Once approved, the refund will be processed within 5–7 working days
Refunds will be credited back to the original payment method (Razorpay/UPI/Card)
🚫 No Refund Cases
Change of mind after order confirmation
Delay due to traffic, weather, or unavoidable circumstances
Incorrect address or contact details provided by customer
📞 Contact Us
For any refund-related queries, please contact us:
📲 WhatsApp / Call: 7003558322
🌐 Website: www.rasoiexpress24.in